Shipping Policy

Processing Time

All orders are processed and dispatched within 1–2 business days of purchase. Orders placed on weekends or public holidays will begin processing the next business day. You'll receive a confirmation email with tracking information once your order has shipped.

Delivery Time

As an international shipping partner network is used to bring you the best possible prices, delivery typically takes 7–12 business days from the date of dispatch, depending on your location. Please note that delivery estimates are not guaranteed and can occasionally be affected by customs processing, local courier delays, weather, or other circumstances beyond our control.

Order Tracking

Once your order ships, you'll receive a tracking number via email so you can follow your package's journey. Please allow 24–48 hours after dispatch for tracking information to update.

Shipping Rates

Shipping costs are calculated at checkout based on your location and order size. Any applicable shipping promotions will be clearly displayed during checkout.

Customs, Duties, and Taxes

International orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are the responsibility of the customer and are not included in the order total or shipping cost. Please check with your local customs office for more information before placing your order.

Delayed or Missing Orders

If your order hasn't arrived within the estimated delivery window, please contact our customer support team with your order number so we can look into it for you. In rare cases, extended delays can occur due to customs or carrier issues outside our control.

Incorrect Shipping Information

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer, though we're happy to help however we can if this happens.

Questions about your order? Reach out to our support team and we'll be glad to help.